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Greater Nevada Credit Union

  1. 1. Is there any cost for using online banking with Greater Nevada Credit Union?
  2. 2. What internet browser versions will support eBranch?
  3. 3. When I log into my account I receive an error saying: "Error: The Host is off-line. If you need to process an immediate transfer or payment, please try again later." Is there something wrong with my account?
  4. 4. Is the internet safe and secure for online banking?
  5. 5. Can anyone else see my account information? Is it out in the public?
  6. 6. I was using the system and it prompted me to log on again. I had already provided my Sign-On ID and password once before, so why did it ask again?
  7. 7. I forgot my password. How can I reset it?
  8. 8. Can I use the "Back" feature of the browser to go to a page that I have already been on or do I need to use the menus to get there? Will it work the same or cause a problem?
  9. 9. If I change my password in eBranch will it affect my P.I.N. for the Phone Activated Teller or Debit Card?
  10. 10. Can I transfer funds to another Greater Nevada Credit Union member?
  11. 11. What is Greater Nevada Mobile Banking?
  12. 12. Why should I use Greater Nevada Mobile Banking?
  13. 13. Is there any cost for Greater Nevada Mobile Banking?
  14. 14. How can I get Greater Nevada Mobile Banking?
  15. 15. Does eBranch work with other accounting software?


Question #1
Is there any cost for using online banking with Greater Nevada Credit Union?

Answer:
No, our online banking is absolutely free for all of our members and business account holders.

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Question #2
What internet browser versions will support eBranch?

Answer:
Currently the supported internet browser versions are: Internet Explorer 11 or higher running non-compatibility mode, Mozilla Firefox 42 or higher, Chrome 47 or higher, and Edge 25 or higher.    

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Question #3
When I log into my account I receive an error saying: "Error: The Host is off-line.  If you need to process an immediate transfer or payment, please try again later."  Is there something wrong with my account?

Answer:
eBranch undergoes system maintenance and updates weekly to ensure the site is always safe and secure.  If you log in during maintenance times you may see a message that says "Error: The Host is off-line" and will not be able to access your account information or perform transactions.  If you have received this message, you may try logging in again later, or if you are concerned about the status of your account please contact our Member Resource Center at 800-421-6674 or 775-882-2060 for immediate assistance.    

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Question #4
Is the internet safe and secure for online banking?

Answer:
Yes.  This is a common concern with banking and commerce on the internet.  Data on the internet is safeguarded by encryption as it moves between systems.  Data residing on our eBranch system can only be accessed by using an authorized Sign-On ID and password.  Any kind of breach in the security of our eBranch systems would be serious business for the credit union.  Our success depends on our ability to manage these systems safely and to continue to earn your trust as our member.  Please be assured that we will take every measure possible to protect the financial information and resources you have entrusted to us.
 
You can help safeguard this information and your eBranch account by protecting your Sign-On ID and password.  A proper combination of your Sign-On ID and password is the only way to get access into your eBranch account.  Please be careful to keep this information secure.

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Question #5
Can anyone else see my account information?  Is it out in the public?

Answer:
Your online account information is available through access methods which have been rigorously tested for their secure access.  The information is not public.  Only you can access it using your Sign-On ID and password.

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Question #6
I was using the system and it prompted me to log on again.  I had already provided my Sign-On ID and password once before, so why did it ask again?

Answer:
This is a security feature designed for your protection.  If 13 minutes elapse without a request from you or anything from the eBranch system, then the system ends your session and does not allow further transactions until you enter your user information again.  This approach helps prevent others from performing transactions on your computer in the event that you forget to properly exit the system.  Our system will display a pop up window 60 seconds prior to logging you out of the system and allow you to confirm if you wish to stay active in your online session.  If no response is provided on this message in 60 seconds you will be automatically logged out.

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Question #7
I forgot my password.  How can I reset it?

Answer:
In order to reset your password you can select the "forgot your password" link located to the right of the password box.  When this option is selected our eBranch system will automatically generate a temporary password for your account based on the Sign-On ID entered and provide this temporary password to your email address on file.  If you select this option and do not receive the email please be sure to check your spam folder as these types of emails can often be mistaken as spam.  However, if your email address on file is incorrect or you need further assistance please contact us at 800-421-6674 or 775-882-2060 so a representative can assist with resetting your password.        

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Question #8
Can I use the "Back" feature of the browser to go to a page that I have already been on or do I need to use the menus to get there?  Will it work the same or cause a problem?

Answer:
Yes, you can use the "Back" button on your browser to return to prior pages but this is not recommended.  Due to security reasons sometimes pages will automatically expire so you cannot return to them.  Please be aware that in some instances when a page has automatically expired you may also get signed out of your eBranch account and will need to sign in again using your Sign-On ID and password.  However, if you choose to utilize the "Back" button and encounter a page that has automatically expired please use the menu screens to go to the location you wish.

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Question #9
If I change my password in eBranch will it affect my P.I.N. for the Phone Activated Teller or Debit Card?

Answer:
No.  If you change your password in eBranch the personal identification number you use to reach P.A.T., our Phone Activated Teller, or to authorized transactions with your debit card will not change.  

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Question #10
Can I transfer funds to another Greater Nevada Credit Union member?

Answer:
Yes, you may transfer funds to another Greater Nevada Credit Union member as long as you know the other members full account number and the last name associated with that account.  To perform this transfer you will need to sign into your eBranch account using your Sign-On ID and password.  Once you have successfully signed in select the "Transfer Funds" tab and click on the link from the left hand column that says "transfer to an account that is not yours."
 
If this is your first time setting up a transfer to another member the system will prompt you to set up an account for cross account transfers.  When setting up a new account you will need to enter the full account number for the member you wish to transfer to, the last name associated with that account, and select a nickname for the account.  Please be aware that the nickname you assign to the account will be how this account displays going forward in your "To" account drop box when you go to make a transfer to this member.  As long as the account number and last name you enter match our records the system will automatically add this account to your cross account options and you can immediately begin transferring money to this account.  You will never have the ability to withdraw funds from this account.  If the account number and last name do not match you will receive an error message and must contact the person you are attempting to money transfer to in order to verify the account number and spelling of the last name are correct.
 
If you have already set up a transfer to another member you will be able to select the account you wish to transfer from using the "From" account drop box and the Greater Nevada Credit Union member's account from the "To" account drop box.  For the other member's account only the nickname you assigned will display in the "To" account drop box.
 
Unfortunately, this feature is not available for our business account holders and will only be available on member accounts.   

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Question #11
What is Greater Nevada Mobile Banking?

Answer:
With Greater Nevada Mobile Banking your banking activities are with you at all times.  You can securely access your Greater Nevada accounts from your mobile device to check account balances, pay bills, transfer funds, find your nearest branch or ATM, and more.

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Question #12
Why should I use Greater Nevada Mobile Banking?

Answer:
The real-time convenience of Greater Nevada Mobile Banking comes in very handy:
  • -When you're at the electronics store and you see that big screen HDTV you must have - play it safe and make a quick check on your account balance and make sure you have enough money before you purchase.
  • -How many times do you find yourself simply waiting around? If you're waiting at the DMV, or waiting at the airport for your flight - this would be a great time to get in tune with your spending habits by checking and reviewing your transaction history.
  • -When you're traveling or have no computer access, you might have a bill you forgot to pay from home or a bill that is due very soon. Ensure that you're never late on any of your bills by making a quick and easy bill payment from your phone.
  • -Going out this Friday night and realize you'll need some cash? Find your credit union's nearest ATM from wherever you are.

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Question #13
Is there any cost for Greater Nevada Mobile Banking?

Answer:
Our mobile banking is absolutely free - even more reason to use Greater Nevada Mobile Banking. 
 
Please be aware that message and data rates may apply.  Check your mobile service provider for plan details.

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Question #14
How can I get Greater Nevada Mobile Banking?

Answer:
It's easy and here is what you will need:
  • -An account with Greater Nevada that is eligible for Online Banking
  • -A smartphone (iOS, Android, BlackBerry, iPhone), a web-enabled device (mobile browser), or standard mobile device with text capabilities
 
Just log into eBranch, choose the "Account Services" tab and then choose "Request" and finally "Mobile Banking Enrollment."  Have your mobile phone handy to quickly and securely download the Greater Nevada app.
 
Please be aware that message and data rates may apply.  Check your mobile service provider for plan details.

 

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Question #15
Does eBranch work with other accounting software?

Answer:
Yes, we have a number of file formats you can export your transaction history to in order to use with a variety of personal finance software. To access this export feature you will need to open any deposit account so you are on the "Transaction Activity" screen and select the “Export” option located on the right hand side next to the “Print” option.
 

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